Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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Ordering: All orders will be processed within 24 hours of receipt. Customers will receive an automatic notification via email confirming order receipt. Once order has been processed, an additional email will be sent to the customer with order and tracking information.
To request shipment to a location outside of the United States, please do not hesitate to contact us.
Email: info@lumeandlux.com
Phone: 614 374 7396
Shipping Methods:
Items sent within the United States are shipped via Federal Express. All Canadian and international shipments are sent via USPS. For International orders: You will be responsible for paying additional charges for customs clearance. Please do not hesitate to contact us with special shipping requests. We pride ourselves on fast order processing and consistent shipping times.All United States packages are shipped at $10.00 per order using Federal Express ground delivery (1 – 7 business days to deliver following order processing). For faster shipping within the continental US, chose from the following options (additional shipping charges apply): • Federal Express Express Saver (3 business days to deliver following order processing) • Federal Express Standard Overnight (next business day delivery following order processing)
All International and Canadian orders are sent via USPS using one of the following methods (additional shipping charges will apply): • Express Mail International (3 – 5 business days to deliver after order processing) • Priority Mail International (6 – 10 business days to deliver after order processing)
- Privacy & Security
- What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactionsYour information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emailsThe email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.lumeandlux.com
Your Consent
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.lumeandlux.com
8178 Slate Ridge Boulevard
Reynoldsburg, Ohio 43068
United States
info@lumeandlux.com
614 374 7396 - Returns & Replacements
- Returns and exchanges are accepted on merchandise shipped within 10 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange may result in a fee. Please complete the return/exchange portion of your invoice and include it with your package. PLEASE NOTE: Shipping and handling charges are non-refundable.
Where do I send my return or exchange?
Please send your return or exchange to:
Lume + Lux
8178 Slate Ridge Boulevard
Columbus, OH 43068
USA
How do I make a return or exchange? Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
When will my credit card be refunded? Once your package has been received at lumeandlux.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from lumeandlux.com.
Questions? Email us any time at info@lumeandlux.com. You will receive a response within 24 hours.
Please note: We do not refund initial or return shipping and handling charges.
Items designated as FINAL SALE are not returnable.
- Ordering
- Customers can order products from Lume and Lux via the web store or via email. Please note that orders will not be processed until credit card verification and authorization has been received from your credit card issuer. Once payment is authorized, orders will be shipping within 24 hours of authorization time.
- Payment, Pricing & Promotions
- Payment: Lume and Lux accepts major credit cards (AMEX, Visa, Mastercard, Discover) and PayPal as payment for products ordered. Pricing: Lume and Lux maintains fair pricing. If you notice a large price differential between our website and a competitor's for the exact same product (i.e., color, size, manufacturer and style must be equal), please contact us via email (info@lumeandlux.com) to discuss pricing reduction options. Promotions: Occasionally, Lume and Lux will host promotional events to bring heightened awareness to our brand and our product lines. Purchases made prior to the start date of or after the finish date of any promotions, coupons, discounts, sales, or markdowns are NOT eligible to receive said promotions or discounts.
- Viewing Orders
- You may view your order at any time by logging into your account here at lumeandlux.com/boutique.
- Updating Account Information
- Register to lumeandlux.com/boutique so that your billing/shipping information can be stored for convenience during future orders. You may log into your account at any time to make changes to your personal information.